Question 1

Are these products legal in Australia?

Accepted Answer

Our products are sold as research chemicals for in vitro research purposes only. They are not approved for therapeutic use. It is your responsibility to ensure compliance with all local laws and regulations regarding the purchase and use of research chemicals.

Question 2

What does 'research use only' mean?

Accepted Answer

Research use only means our products are intended solely for scientific research, laboratory analysis, and educational purposes. They are not intended for use in humans or animals, and should only be handled by trained researchers in appropriate facilities.

Question 3

How do I know the purity of your products?

Accepted Answer

All our products are independently tested by accredited third-party laboratories. Certificates of Analysis (CoA) are available for each product batch. We provide purity percentages above 99% for most peptide compounds.

Question 4

When will my order ship?

Accepted Answer

Orders placed before 1PM AEST on business days are dispatched the same day via express post. Orders placed after 1PM or on weekends/public holidays ship the next business day.

Question 5

Do you offer free shipping?

Accepted Answer

Yes! Orders over $300 AUD qualify for free standard shipping anywhere in Australia. Express shipping is available for an additional fee.

Question 6

Can I use the WELCOME discount code?

Accepted Answer

The WELCOME code provides 15% off your first order. It can only be applied once per customer account.

Question 7

How should peptides be stored?

Accepted Answer

Most lyophilised (freeze-dried) peptides should be stored at -20°C for long-term storage, or at 4°C for short-term use (up to 4 weeks). Keep away from moisture and UV light. Specific storage instructions are provided on each product page.

Question 8

Do you ship internationally?

Accepted Answer

Currently we ship within Australia only. International shipping is coming soon.

Question 9

What is your return policy?

Accepted Answer

Due to the nature of research compounds, we cannot accept returns on opened products. Damaged or incorrectly shipped items will be replaced at no charge. Please contact us within 48 hours of receiving a damaged order.

Question 10

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking number. You can track your order at /track-order or on the Australia Post website.

Frequently Asked Questions